Refund & warranty
Simple rules. Each order page shows its own warranty end date.
Before delivery
- • If we can't verify your Telebirr payment, we tell you why and you can re-upload the screenshot.
- • If we can't get your item, you get a full refund to your Telebirr number.
After delivery — what's covered
- • Login details that don't work when you receive them.
- • An account or subscription that stops working during the warranty period shown on your order.
- • Fix: we send a replacement or a refund, based on what our supplier provides.
Not covered
- • Changing the password or email on P2/P3 accounts (only Full Access allows this).
- • Bans caused by cheating, sharing the login, or breaking the game's rules.
- • Buying the wrong platform (PS4/PS5) after confirming it at checkout.
How to claim
- • Open your order on the website and message support, or contact us on Telegram.
- • Include your order code (starts with AP-). We reply during our working hours.